Please review the following shipping information before placing your order. Shipping availability, fees, and delivery estimates are determined by the destination address and order details.

Shipping Availability

DroneMaxFly currently ships to valid street addresses within the contiguous United States (the lower 48 states).

Standard shipping is not currently available to:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• American Samoa
• Northern Mariana Islands
• Palau
• Federated States of Micronesia
• Marshall Islands

If your location is not included in our standard shipping area, please contact us at support@dronemaxfly.com. We will confirm whether another shipping arrangement is available.

Order Processing and Delivery Estimates

Orders are generally processed and shipped within 48 hours after they are placed. We do not currently have a daily order cutoff time.

After shipment, estimated delivery is generally 3-5 business days. Delivery times are estimates only and are not guaranteed.

Processing and delivery may be delayed by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, strikes, supply-chain interruptions, or other unforeseen events.

Shipping Fees and Free Shipping

Orders with a merchandise subtotal of $500 USD or more qualify for free standard shipping to eligible street addresses within the contiguous United States.

Eligibility is calculated after discounts and before taxes and shipping charges. Free shipping is applied automatically at checkout.

For orders with a merchandise subtotal below $500 USD, shipping fees are calculated based on the order’s volumetric weight and delivery area. The applicable shipping fee will be displayed at checkout before payment.

Free shipping does not cover shipping or return-shipping costs caused by a refused delivery, an incorrect or incomplete address, or an undeliverable package.

Adult Signature Required

All deliveries require an in-person signature from an adult at the delivery address.

Please ensure that an adult is available to receive the package on the scheduled delivery date. If no eligible recipient is available and the package is returned to us, the order may be treated as a refused package.

Refused or Undeliverable Packages

If a package is refused, cannot be accepted because no adult is available to sign, or is returned because of an incorrect or incomplete address provided by the customer, the customer is responsible for the actual shipping and return-shipping costs incurred by DroneMaxFly.

After the returned package is received and inspected, we may issue a refund to the original payment method for the product price, less any non-refundable shipping, return-shipping, handling, or other actual costs incurred.

These charges apply even if the original order qualified for free shipping.

This section does not apply to packages confirmed to have been damaged during transit.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to change your shipping address, please contact us at support@dronemaxfly.com as soon as possible. We will make reasonable efforts to assist before the order is shipped, but we cannot guarantee address changes after an order has been processed or handed to the carrier.

If a package is returned because of an incorrect, incomplete, or undeliverable address, actual shipping and return-shipping costs may be deducted from any refund. Re-shipping requires payment of the applicable shipping charges.

Damaged Packages

If your package appears damaged upon delivery, please take clear photos of the package and product, retain all packaging materials, and contact us promptly at support@dronemaxfly.com.

Please do not refuse a damaged package unless instructed by the carrier or required for safety reasons. We will review the issue and assist with the appropriate next steps.