Shipping Availability
DroneMaxFly currently ships only to valid street addresses within the contiguous United States (the lower 48 states).By far, we are able to cover most of the United States, except:
Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, American Samoa, Northern Mariana Islands, Palau Islands, Federated States of Micronesia, and the Marshall Islands.
If you live somewhere else, contact us at support@dronemaxfly.com. We will try our best to find a solution.
However, we cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office) or to freight forwarders.
Order Processing and Delivery Estimates
There is no daily order cutoff time. Orders are generally processed and shipped within 48 hours after they are placed.After shipment, estimated delivery is generally 7–15 business days. Delivery times are estimates only and are not guaranteed.Processing and delivery may be delayed due to factors beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, strikes, supply-chain interruptions, or other unforeseen events.
Shipping Fees
Shipping fees are not included in the product price. Fees are calculated according to the order’s volumetric weight and the delivery zone.All shipping fees are shown in U.S. dollars (USD).
| Volumetric Weight | Zone A | Zone B | Zone C |
| More than 0 kg and up to 10 kg | $30 | $35 | $40 |
| More than 10 kg and up to 20 kg | $30 | $40 | $45 |
| More than 20 kg and up to 40 kg | $45 | $60 | $70 |
Shipping zones are based on the delivery distance from our origin location in City of Industry, California 90601:
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Zone A: approximately 0–600 miles
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Zone B: approximately 601–1,400 miles
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Zone C: approximately 1,401 miles or more
The applicable zone is determined by the destination address and carrier service area. The final shipping fee shown at checkout will apply.
For orders with a volumetric weight above 40 kg, please contact us at support@dronemaxfly.com before placing an order for shipping availability and a quote.
Adult Signature Required
All deliveries require an in-person signature from an adult at the delivery address.
Please ensure that an adult is available to receive the package on the scheduled delivery date. If no eligible recipient is available and the package is returned to us, the order may be treated as a refused package.
Refused or Undeliverable Packages
If a package is refused, not accepted because no adult is available to sign, or returned due to an incorrect or incomplete address provided by the customer, the customer is responsible for the actual shipping and return-shipping costs incurred by DroneMaxFly.
After the returned package is received and inspected, we may issue a refund to the original payment method for the product price, less any non-refundable shipping, return-shipping, handling, or other actual costs incurred.
These charges apply even if the original order qualified for a free-shipping promotion.
This section does not apply to packages confirmed to have been damaged during transit.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to change your shipping address, please contact us at support@dronemaxfly.com as soon as possible. We will make reasonable efforts to assist before the order is shipped, but we cannot guarantee changes after an order has been processed or handed to the carrier.
If a package is returned because of an incorrect, incomplete, or undeliverable address, actual shipping and return-shipping costs may be deducted from any refund. Re-shipping requires payment of the applicable shipping charges.
Damaged Packages
If your package appears damaged upon delivery, please take clear photos of the package and product, retain all packaging materials, and contact us promptly at support@dronemaxfly.com.
Please do not refuse a damaged package unless instructed by the carrier or required for safety reasons. We will review the issue and assist with the appropriate next steps.
Contact Us
DroneMaxFly Email: support@dronemaxfly.com